Stuidy IQ believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been completed or if we have initiated the process of shipping either ourselves or through the vendors/merchants/ representatives whom we may appoint from time to time.
- No cancellations are entertained for those products that the Study IQ marketing team has given special offers on for various purposes including but not limited to special occasions like Holi, Diwali, Valentine's Day, specific examination etc. These are limited occasion offers and therefore cancellations are not possible.
- In case of receipt of damaged study material and non-durable items like CD's & DVD's etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of delivery of the materials at your end.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
There is no refund policy (refund would be proceed only in case if you have made payment more than once for the same item).
Note: it is advisable to check demo videos on the website before purchasing any course. We are not liable if you don't like course after purchasing.